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Terms & Conditions

Terms and conditions for customers outside Sweden

General

It is important that you read our terms and conditions before you place an order.
When you make a purchase at Plantanica, you have approved Plantanicas terms and conditions. All orders are binding and must be paid by the buyer.

If you are a minor or under 18 years of age, you need approval from a parent or a guardian.

We sell and ship within EU to all countries that are inside EUs tax area.

We don´t sell and ship to following ( they are inside EU but not exception from EUs tax):

Spain: Canary Iland, Ceuta and Melilla
Great Brittan: Chanel Island and Gibraltar
Italy: San Marino och Vatikancity / vatikanstaten
Denmark: Färöarna och Grönland / Greenland
Åland
And if there are other places that are not inside EUs tax area.

Order

When you go to the check-out: fill in your name and adress, phone and e-mail and choose your country ("land") in the drop-down meny. You have to choose your country to see and get the payment options (card and banktransfer) and  the freight cost / options (registered or unregistered letter ) to customers outside Sweden. If your country don´t show up - probably your not in the EU and we don´t ship and sell outside EU.
Leave the checkbox below ("separat leveransadress") empty.

When you have finished you order an order confirmation will be sent to your e-mail address. In the order confirmation you will find all the details regarding you order. If something is wrong, you must contact us immediately.

Plants and cuttings

Most plants are sent without pot and soil so we are able to send them the best way possible. When you are ordering plants, it is important that you collect you package and repot the plant as soon as possible.
Plantanica is supplying advice regarding rooting, care and cultivation of your plant.
You can read all instructions on Plantanica.se. Plantanica is not responsible for how you succeed with your plants after it has been delivered and leaves no warranty on plants. If you need further advice, please contact us via e-mail.
Most plants that Plantanica sells are exotic plants and can´t withstand cold.
Neither Plantanica nor the freight company can guarantee frost free deliveries and therefore does not replace or give money back due to cold weather. Plantanica does not recommend ordering exotic plants when the temperature is below 0°C. The buyers decide themselves when they think it is suitable to send their plants. If the buyer wants to order plant in cold weather, the plants are packed in bubble wrap and paper. Plants are sent from Veddige in the south of Sweden.

Imported Hoyas have smaller rootsystem and need extra care.  Some of them can have loose some water in the leaf because of the pruning of the roots when they are delivered to us. Also some leaf can became yellow and fell of during the process for the Hoya to be aclimatised to its new enviroment.
Sometimes some of them have a bad root system and need to be cut down and need to be re-propagated.

Seeds

Plantanica buys most of its seeds from seed companies outside Sweden to offer you an exciting range of seeds. Some seeds are openly pollinated, and therefore occasional variations may occur. Some plants are cultivated and have variegated leaves, which mean that they may revert to green leaves. These plants should be removed. Plantanica and its seed suppliers cannot be held responsible for plant with deviating colors etc. Plantanica is not responsible for how well you succeed with your growing of your plants. Tips on how to grow them is presented on each type of seed.

Prices

All prices is in SEK including VAT (25%). In the cart you will see the total sum for your order, including freight cost and other possible fees that may be added on your order before you confirm your purchase.

Freight/Freight cost within EU (outside Sweden)

Freightcost show in the shoppingbag are for delivery within Sweden only. To see the freight cost for delivery outside Sweden, go to the check-out and choose your country in the drop-down meny.

Most deliveries are made by postal service, and the cost is based on size and / or weight.
Shipments less than 400 gram can be sent with or without tracking number. The customer chooses in the cart if they want tracking or not. If the customer chooses freight without tracking, then Plantanica can not be held responsible if the package is lost, and will not replace the order.
All parcel over 400 gram are sent with tracking number.

Small parcels are sent with the Postal Service. Larger and /or heavier packages are usually send with Postal Service, but can be sent with EMS, DHL or sometimes another freight company depending on destination country.
You can choose between registered / recommended with tracking number or unregistered no tracking number parcels for smaller orders.

Freight cost for seed, Hoyas and other smaller plants, small accecories,
Up to:

19 gram without tracking - 29 sek / with tracking 100 sek
200 gram without tracking - 125 sek / with tracking 195 sek
400 gram without tracking - 150 sek / with tracking 195 sek

With tracking number:
1 kg  - 195 sek
2 kg  -250 sek
4 kg - 425 sek
5 kg - 495 sek
8 kg - 695 sek
10 kg - 895 sek
15 kg - 1195 sek
20 kg - 1495 sek

 

Products like plant support, trellis, pots, growingmedia have a higher fright cost.

1 kg- 295 sek
2 kg - 350 sek
4 kg - 425 sek
5 kg - 495 sek
8 kg - 695 sek
10 kg - 895 sek
15 kg - 1195 sek
20 kg - 1495 sek

Large parcels are expensive to send outside Sweden. If you are intressted of buying our plantsupport  or other growing supplies and we don´t offer DHL Parcel Connect to your country, you can e-mail us and we can see if it´s possible to send it cheaper to you. Let us know what products  you are intressted in and  how many and also in what coutry you live.

 

DHL SERVICE POINT / PARCEL CONNECT TO FOLOWING COUNTRIES

Austria
Belgium
Denmark
Germany
Luxembourg
Netherlands
Poland
Finland

You collect the parcel at DHL service Point / Parcel connect shop or box in some countries
You got SMS or E-mail when it´s ready to collect.
You got tracking number from us when the freight are booked.
Usually delivery time for DHL when the parcel are collected here at our place are 4 - 12 days depending on country and town.
The freight cost are based on weight or volume weight / size.

3 kg - 150 sek
5 kg  - 175 sek
10 kg - 195 sek
20 kg - 295 sek
30 kg - 395 sek
40 kg - 495 sek
50 kg - 595 sek
60 kg - 695 sek
80 kg - 895 sek

 

Delivery date

Delivery date is normally between 4-10 days outside Sweden. There is an estimated delivery date on every product but for shipments outside sweden it can be some longer delivery time. When purchasing several products with varying delivery dates, it is always the longest delivery date for the entire order. Delivery date on living plants is usually a bit longer.  At season peeks and holidays, delivery dates can be longer.

Uncollected shipments

When uncollected shipments is returned to us, we will charge the customer a minimum fee of 500 SEK (including VAT). That include the cost to the freightcompany that they charge us to handle the returned parcel. It also include the freightcost for the parcel to have it sent back to us. For larger or heavier parcel it can be a higher freight cost. Usually the shipment is supposed to be collected from the freight company within 14 days after that it will be returned to us. The freight cost that occur with the order will not be payed back.

Payment

Card: We accept MasterCard, Visa, Eurocard and Maestro.
Banktransfer.

We cooperate with PayEx and we offer card payment. We accept the following cards:
Visa, MasterCard, Eurocard and Maestro. All sensitive card data is encrypted by PayEx. In the shop cart window you fill out your card number, validity period and CVC code. You can also verify your purchase at the card issuer with ”Verified by VISA or MasterCard SecureCode. After a completed purchase, you will be redirected to the shop where you will see an orderconfirmation.
The service is safe and certified according to PCI DSS. SSL is used for a safe and encrypted connection between your computer and PayEx server. No accounts or card information is stored anywhere.

Banktransfer to our account within 5 days from purchase. Make the payment in SEK or EURO. If you make the payment in any other currency, please add 50 SEK to the total sum to pay.

Rights of regret

Rights of regret is valid only for purchases over 400SEK (including VAT).
The cooling off period is valid for 14 days and starts from the day the product were received. You must contact us by email that you regret you purchase. Do not send us any goods until you have received an email confirmation from us. Rights of regret do not include products that can quickly deteriorate (living plants such as cuttings and plantlets).

When returning products, the customer is obligated to return the product in good condition. If the product is used or damaged in any way that is resulting in depreciation, Plantanica has the right to make a deduction on the amount that shall be repayed. The buyer pays for the return shipping and is responsible that the goods are returned in a safe way to Plantanica.

When returning the whole order: Returned products and the freightcost that arose during the purchase (based on the cheapest freight we have, if you have chosen a more expensive freight, the difference is not refunded) is refunded.

When returning part of an order: If the customer chooses to keep a part of the order, the shipping cost will not be refunded, just the possible difference. The refund will be in a way that doesn´t cause any extra cost for the customer and preferably to the customers bank account. Refunding is made within 30 days from the date when the products are received by Plantanica.

Note that an uncollected package is NOT the right of regret. To use the right of regret the byer must collect the goods and after that the customer can use the right or regret.

Claims

If the package is damaged when you collect it from the freightcompany, you make a claim to the freightcompany. If any products in the package are damaged when the package is opened, you must contact us via email and make a claim. Then we will compensate you in an appropriate way, either with a replacement product or as a coupongcode to be used in the webshop.
Claims and warranty issues do not apply for living plants that has frozen during delivery. Plantanica and the freightcompany do not take any responsibility regarding freezing during transport. The buyer cannot make a claim on a plant that has died/been damaged due to late collecting from the freightcompany. Packages with living plants must be collected immediately to avoid damage. Claims and warranty does not apply to cuttings and plants. Plantanica does not leave any warranty for how good you succeed with your cutting/plant after it has been delivered to you.

Claims is sent to:

Plantanica
Ry 1
432 66 Veddige
Sweden

 

Cancel order
When the order are under construction, packaging or in delivery it is not possible to cancel the order.


Personal data/ Personal data policy

When you shop from Plantanica, you approve that we may store your personal data according to our personal data policy. All personal information is only used within the company and will never be revealed to third party.
To be able to place an order at Plantanica, you need to supply the following:

Name
Adress
Email
Mobilephone number

Cookies

We use session cookies. This is used for the cart to work. The session cookie is deleted when you close the browser. If you do not accept cookies, some parts of the shop does not work and you can´t make any purchases in the shop. If you do not want to accept cookies, it can be set in the browsers settings to automatically deny cookies. You can also delete previously stored cookies. See your browsers help section for more information.

Pictures

It is not allowed to use pictures from Plantanica. All pictures on the webpage come from Plantanica and its suppliers/partners, and bought pictures. The exception is some pictures that is used under Creative Commons Public Domain (CC0).

Miscellaneous

We reserve ourselves for any misprints. We cannot guarantee that the pictures depict the products exact look, when a certain deviation in colour can occur due to different screens and resolutions. We reserve ourselves that a plant or seed is not correctly named, or has the latest published name. We reserve ourselves for any price changes, due to changes from our suppliers, misprints in our pricelist and wrong prices due to wrong information and we have the right to adjust the prices accordingly. We reserve ourselves if some product is temporary sold out. We reserve ourselves if a plant/cutting cannot be delivered because it has gone bad, in these cases, we have the right to delay delivery. If delivery cannot be made within a reasonable time period (approx 1 month) with an equal product, the customer can choose to get a similar product or get a refund for that product. If the customer wants a replacement product, Plantanica and the customer will agree what product will be sent. If Plantanica and the customer cannot agree what product is a reasonable replacement, Plantanica has the right to refund the customer for the product that was supposed to be sent and the customer no longer has the right to demand a replacement. We reserve ourselves for delivery delay.

All sales are done thru the webshop Plantanica.se or other sell channels on the internet. We do not have a physical store.

We follow the distance selling regulations.

Company info


Postal and delivery adress:
Plantanica
Ry 1
432 66 Veddige
Sweden

Phone: 070 280 29 75

E-mail: info@plantanica.se

Registration number: 7205317105

VAT: SE720531710501